Reactivate a service suspended for unpaid invoices

If you have unpaid invoices for a Google service, you may see the message "Your service has been suspended due to unpaid invoices" when you sign in to that service. To reactivate the suspended service, you need to pay your overdue invoices.

How to pay overdue invoices

Follow the steps below:

1. Sign in to the Google service with overdue invoices. If you don’t know which service has overdue invoices:
   1. Check the email you received from Google Collections. It lists your overdue invoices.
   2. If you can’t find the email or don’t think you received it, please contact support.
2. Once you have your overdue invoices and pay them. Payment options are listed at the bottom of the invoice.
   1. Credit card payments are not accepted.
   2. Checks take much longer to process than wire transfers.

You can also find overdue invoices in the Statement of account page in the Google payments center. To access overdue invoices:

1. Sign in to the Google payments center.
2. At the top, click Statement of account.
3. In the Statement of account page, click View open invoices.
4. On the Document filters on the right, select status Overdue or At risk of suspension or Suspended
5. Click Apply filters

Tip: If you have multiple payment profiles, in the upper right-hand corner of the Statement of account, select a specific payments profile to view.

To be able to access the Google payments center, you must have at least Read access permissions. Learn more about Google payments center permissions.

Payment not showing in payments account

If you’ve already paid your balance and the Google service is still suspended:

1. Check to see if the payment has been deducted from your payments account. Depending on how you paid, it can take a few days for your payment to process.
2. Double check that there isn’t another outstanding invoice.
3. If these aren’t the problem, contact support with the following:
   1. Your payments profile ID
   2. The name of the Google service that has been suspended
   3. Invoice numbers and amounts paid
   4. Proof of payment ― more information below and at this page

Proof of payment

To establish proof of payment for wire transfers, you need a bank confirmation showing:

• Payee details (bank account number and name)
• Payer's name
• Payment effective date (must be a past date)
• Amount paid
• Bank transaction or confirmation code
• Payment status (must indicate the transaction has been executed; any status not confirming a completed payment won't be accepted)

To establish proof of payment for check payments, you need your postal tracking number and a copy of the check showing:

• Payee details (bank account number and name)
• Payer’s name
• Payment date (must be a past date)
• Amount paid
• Check number