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For Google Play or Chrome Web Store developers with payments issues, please visit this help center article in order to receive payments support.

Proof of Payment

Establishing proof of payment

To establish proof of payment for wire transfers, you need a bank confirmation showing:

  • Payee details (bank account number and name)
  • Payer's name
  • Payment effective date (must be a past date)
  • Amount paid
  • Bank transaction or confirmation code
  • Payment status (must indicate the transaction has been executed; any status not confirming a completed payment won't be accepted)
Tip: Include remittance instructions when you make a payment. By including the associated invoice number and credit memo (if any) with your payment, you can make payments applications to your account up to 20 times faster
  • In the "Payment Reference" of your payment request in your bank portal, provide the invoice and credit memo numbers
  • If you are paying multiple invoices, provide all invoice numbers in full, separated by a forward slash " / " with a space before and after.
    • Example: 4000000001 / 4000000002 / 4000000003 / 1000000009

To establish proof of payment for check payments, you need your postal tracking number and a copy of the check showing:

  • Payee details (bank account number and name)
  • Payer’s name
  • Payment date (must be a past date)
  • Amount paid
  • Check number

Submit proof of payment

To ensure your payment is recognized and applied faster, send us proof of payment and remittance instructions on the same day you send a wire transfer. If applicable, include tax withholding documents and specify which invoices matches.

Submit your proof of payment to Google here.

Important: A screenshot from an internal accounts payable system (for example, SAP, Oracle, SAGE) will only be considered valid proof of payment if it includes all the details listed above for wire transfers.

Need more help?

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